Terms of Use

HORAVYN™ · Website Terms

Terms of Use

Explore with confidence. Use with consideration.

Guidelines for accessing our website, exploring our sports support and protective accessories, and using HORAVYN™ online services.

RESPONSIBLE USE PRODUCT INFORMATION ONLINE SERVICES
01 / Company Details

Business Information

Brand Name:
HORAVYN™
Official Website:
horavyn.com
Legal Company Name:
Xuzhou Jiasu Fan E-commerce Co., Ltd.
Legal Representative:
Wu Yuting
Customer Support Email:
service@horavyn.com
Customer Service Phone:
+86 189 2608 8947
Customer Service Hours:
8:00 AM – 10:00 PM
Unified Social Credit Code:
91320302MAKBKL5A35
Registered Business Address:
No. 115, Building 2, Da Road, Huang Lou Street, Gulou District, Xuzhou City, Jiangsu Province
02 / Introduction

Welcome to HORAVYN™

These Terms of Use explain the conditions and guidelines for accessing and using horavyn.com.

HORAVYN™ is owned and operated by Xuzhou Jiasu Fan E-commerce Co., Ltd., which manages this official online store, maintains website operations, and provides customer support services.

By accessing or using this website, you agree to follow these Terms of Use to the extent permitted by applicable law. If you do not agree with these terms, please discontinue use of the website.

03 / Website Access

Accessing Our Online Store

HORAVYN™ provides this website so customers can explore sports support and protective accessories, learn about our brand, and access related services.

We aim to maintain a reliable and convenient online experience.

Please access and use this website only for lawful purposes and in a manner that does not interfere with website operation or security.

04 / User Responsibilities

Responsible Website Use

When using the HORAVYN™ website, you agree to:

  • Provide accurate information when required
  • Respect website content and intellectual property rights
  • Avoid activities that may affect website performance
  • Use website services responsibly

You should not attempt to:

  • Gain unauthorized access to website systems
  • Disrupt website functionality or security
  • Use website content for unauthorized commercial purposes
05 / Website Content

Information on Our Website

HORAVYN™ works to provide accurate and helpful information about our products, services, and brand.

Information displayed on this website may include:

  • Product descriptions and package contents
  • Product images and available colors or styles
  • Size charts, measurement guidance, and fitting information
  • Brand information
  • Service information and store policies

Product updates, display settings, and normal manufacturing variations may result in minor differences in appearance. We continue to improve our website information to support a clear customer experience.

Nothing in this section limits your rights if a product is defective or materially different from its description.

06 / Intellectual Property

Rights in Website Materials

Content available on the HORAVYN™ website may include:

  • Brand materials
  • Website designs
  • Product images
  • Written content
  • Graphics

Such materials are protected by applicable intellectual property rights and belong to HORAVYN™, its operator, or the relevant rights holders, or are used with authorization.

You may view website content for personal purposes. Except as permitted by applicable law, you may not reproduce, distribute, modify, or use these materials commercially without proper authorization.

07 / Product Information

Choosing & Using Your Accessory

HORAVYN™ provides product information to help customers understand our sports support and protective accessories before making a purchase.

Please review the individual product description for materials, measurements, available sizes and colors, fitting requirements, included components, and intended uses. Features and package contents may vary by product.

Use each item only for its intended purpose and follow the fitting instructions and care guidance provided.

Product Use: Follow the product-specific measurement, placement, and adjustment instructions. Remove or readjust the item if it causes discomfort, numbness, tingling, or skin irritation. Do not assume a flexible sleeve provides impact protection or rigid bracing unless expressly stated in its product description. No accessory can eliminate the risk of sports-related injury.

If you have questions about a product, please contact our support team before purchasing or using it.

08 / Service Information

Website & Service Changes

HORAVYN™ may update, modify, or improve website functions, product information, or service arrangements when necessary.

These updates help us maintain website quality and improve the customer experience. Any changes remain subject to applicable requirements and do not remove rights relating to an existing purchase.

09 / External Links

Our website may contain links or references to external services or resources.

External websites may have their own terms and privacy practices. HORAVYN™ does not control their content, availability, or policies.

Please review the applicable terms and privacy information when visiting external resources.

10 / Privacy Protection

Your Personal Information

Customer privacy is important to HORAVYN™.

Information collected through website interactions is handled according to our Privacy Policy.

Please review that policy for information about how personal information is collected, used, shared, and managed, and how to contact us with a privacy-related request.

11 / Store Services

Shipping, Returns & Customer Support

Services related to shipping, returns, refunds, and customer assistance are provided according to our official store policies.

Current service information:

Shipping: 3–7 business days

Estimated delivery after shipment.

Returns: 30 calendar days

After delivery to request a return for an eligible item.

Refund Processing: 7–10 business days

Following receipt and review of an approved return.

Customer Support: Within 3 business days

Our target response time for customer requests.

Please review the Shipping Policy and Return & Refund Policy for complete conditions and procedures. Delivery estimates refer to transit after dispatch; order processing takes place before shipment.

For assistance, please contact service@horavyn.com.

12 / Account & Communication

Communicating With Our Team

When communicating with HORAVYN™, please provide accurate and appropriate information.

Please maintain responsible communication and include the details necessary for us to review your request, such as your order number, the product concerned, and the selected size, color, or style option where relevant.

13 / Changes to These Terms

Updates to Our Terms of Use

HORAVYN™ may update these Terms of Use to reflect changes in website operations, services, or applicable requirements.

Updated versions will be published on this page. Changes apply prospectively unless otherwise stated or required by applicable law.

Please review these terms periodically for the latest information.

14 / Disclaimer

Website Availability & Customer Rights

HORAVYN™ aims to provide accurate website information and reliable customer support.

Website availability may occasionally be affected by technical maintenance, updates, or circumstances beyond reasonable control. We continuously work to improve website stability and the customer experience.

Nothing in these Terms of Use excludes or restricts rights or protections that cannot be excluded under applicable law.

15 / Contact

Questions About These Terms?

For questions about these Terms of Use, please contact:

Email: service@horavyn.com

Phone: +86 189 2608 8947

Customer Service Hours: 8:00 AM – 10:00 PM

Our company and official business details are listed at the beginning of this page.

HORAVYN™ / WEBSITE TERMS

Considered details.
Responsible use.

HORAVYN™ · Terms of Use