Our customer support team can help you understand HORAVYN™ products and find information relevant to your purchase.

• Product Information: Questions about materials, construction, coverage, available options, and included items.
• Sizing & Fit: Help understanding product-specific size charts, measurement instructions, and adjustment features.
• Use & Care: Clarification of the fitting, cleaning, and storage instructions provided for your selected product.
• Order Assistance: Questions about an existing order or a request to review order details.
• Shipping & Delivery: Assistance with available tracking information and delivery-related inquiries.
• Returns & Product Issues: Help understanding the applicable return policy or reporting an incorrect, missing, or damaged item.

Please refer to the individual product page for the intended use and specifications of each item. Different sleeves, straps, and padded accessories have different purposes and fitting requirements.

Including the relevant information in your first message helps our team understand your question.

• Your Name: The name used for your order, if applicable.
• Order Number: Include your order number when contacting us about an existing purchase.
• Product Details: The product name, selected size, color, and quantity relevant to your inquiry.
• Your Question: A clear description of the information or assistance you need.
• Relevant Photos: For a product or package issue, attach clear photos showing the item and the issue, where helpful.

The HORAVYN™ online store is operated by Xuzhou Jiasu Fan E-commerce Co., Ltd. For product inquiries, order support, or questions about our store, please use the contact information provided on this page.

Registered Business Address: No. 115, Building 2, Da Road, Huang Lou Street, Gulou District, Xuzhou City, Jiangsu Province

Customer Support Email: service@horavyn.com

Customer Service Phone: +86 189 2608 8947