HORAVYN™ is a sports support and protective accessories brand focused on practical details for training, recreational sport, and everyday activity.

Our approach brings together an athletic visual identity, product-specific fit guidance, and straightforward information about materials, construction, and use.

HORAVYN™ is owned and operated by Xuzhou Jiasu Fan E-commerce Co., Ltd. The company manages this website, provides customer support, and operates the HORAVYN™ online store.

Email: service@horavyn.com
Phone: +86 189 2608 8947
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

HORAVYN™ offers sports support and protective accessories, including flexible knit sleeves, adjustable support straps, and padded accessories where specified.

Please review each product page for its exact materials, construction, coverage, sizes, intended activities, and included components.

Use the size chart on the individual product page and measure at the location shown in that guide. Measurement locations and size ranges can differ between products.

Follow the product-specific guidance if your measurement falls between sizes. If you are unsure, email us the product name and the measurement requested in its size chart.

Follow the fitting instructions for your selected item. A sleeve or strap should stay in its intended position without causing excessive pressure or restricting comfortable movement.

Remove or readjust the item if it causes discomfort, numbness, tingling, or skin irritation. Do not use a smaller size simply to create a tighter fit.

Follow the instructions supplied with your product. Position pull-on sleeves as directed and smooth out folds. For adjustable designs, secure the straps evenly using the stated adjustment method.

Check placement and comfort before beginning an activity, and readjust if the item shifts during use.

Package quantities vary by product. Check the product description and selected option to confirm whether you are purchasing one item, a pair, or a set.

Do not assume that two items are included because a product can be worn on either side of the body.

No. Flexible knit sleeves, adjustable straps, and padded accessories serve different purposes. A flexible sleeve should not be treated as an impact pad or rigid brace unless its product description expressly states that function.

Choose an item according to its stated intended use. No accessory can eliminate the risk of sports-related injury.

Follow the care instructions supplied with your selected item. Cleaning methods can differ depending on the fabric, padding, grip details, and fastening components.

Allow the product to dry fully before storing it. Do not assume that machine washing, tumble drying, bleaching, or ironing is suitable unless specifically permitted.

Yes. Manufacturing characteristics, lighting, and device displays may cause slight differences in color, texture, or appearance.

If your item appears defective or materially different from its description, contact our support team with your order details and relevant photos.

Estimated delivery is 3–7 business days after shipment. Order processing takes place before dispatch and is separate from this delivery estimate.

Delivery progress may vary depending on the destination, transportation conditions, and other external factors. Please review our Shipping Policy for complete details.

Available tracking information will be provided after shipment so you can follow delivery progress. Please allow time for the carrier to update tracking details after dispatch.

If tracking does not update for an extended period, please contact our customer support team.

Contact service@horavyn.com if your package experiences an unusual delay or delivery issue. Include your order number, available tracking details, and a description of the issue.

You may request a return for an eligible product within 30 calendar days after delivery. Items should generally be unused, in their original condition, and complete with included components and accessories.

Please review our Return & Refund Policy for full eligibility requirements. Contact our support team before sending any item back.

Email service@horavyn.com and include:

• Your order number and the email address used at checkout
• The product name, selected size, and color or style option
• The reason for your return request
• Relevant photos or supporting information when necessary

Our team will review your request and provide further instructions. Please do not send a return to our registered business address unless specifically instructed.

Eligible refunds are processed within 7–10 business days following receipt and review of an approved return.

The time it takes for funds to appear in your account may depend on your payment service provider or financial institution.

Please review our Privacy Policy for information about how HORAVYN™ collects, uses, and handles personal information when you browse the website, place an order, or contact support.

If you need to correct order information, contact our customer support team as soon as possible. We will review your request and provide available assistance.

Changes may not be possible once an order has been processed or dispatched.

Our main policies are available through the website navigation and footer links, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Terms and Conditions
• Terms of Use

Please review these pages for detailed information about our store and services.