Terms and Conditions

HORAVYN™ · Store Terms

Terms and Conditions

Considered choices. Clear expectations.

Guidelines for using our website, exploring our sports support and protective accessories, and accessing HORAVYN™ services.

WEBSITE USE PRODUCT INFORMATION CUSTOMER SERVICES
01 / Company Details

Business Information

Brand Name:
HORAVYN™
Official Website:
horavyn.com
Legal Company Name:
Xuzhou Jiasu Fan E-commerce Co., Ltd.
Legal Representative:
Wu Yuting
Customer Support Email:
service@horavyn.com
Customer Service Phone:
+86 189 2608 8947
Customer Service Hours:
8:00 AM – 10:00 PM
Unified Social Credit Code:
91320302MAKBKL5A35
Registered Business Address:
No. 115, Building 2, Da Road, Huang Lou Street, Gulou District, Xuzhou City, Jiangsu Province
02 / Introduction

Welcome to HORAVYN™

These Terms and Conditions describe the rules and guidelines for accessing and using horavyn.com and related services.

HORAVYN™ is owned and operated by Xuzhou Jiasu Fan E-commerce Co., Ltd., which manages this official online store and provides customer support services.

By accessing this website, browsing our sports support and protective accessories, or using our services, you agree to follow these Terms and Conditions to the extent permitted by applicable law.

Please read these terms carefully before using our website.

03 / Website Use

Using Our Website Responsibly

The HORAVYN™ website provides information about our sports support and protective accessories, services, and brand. You agree to use this website responsibly and only for lawful purposes.

You agree not to:

  • Use the website in a way that may damage its operation
  • Attempt unauthorized access to website systems
  • Interfere with website security or functionality
  • Knowingly provide false or misleading information

HORAVYN™ may take appropriate steps to maintain website security and support a reliable user experience.

04 / Product Information

Understanding Your Selected Accessory

HORAVYN™ makes reasonable efforts to ensure that product information displayed on our website is accurate and clear.

Product descriptions, images, colors, measurements, materials, size options, and package contents are provided to help you understand our sports support and protective accessories before purchasing.

Slight variations may occur due to:

  • Differences in device displays
  • Manufacturing characteristics
  • Product updates
  • Normal variations in texture or appearance

Please review the individual product page for the exact construction, coverage, intended activities, size chart, fitting method, and accessories included with your selected product.

Use each item only for its intended purpose and follow the fitting instructions and care guidance provided. Descriptions of minor variations do not limit your rights if a product is defective or materially different from its description.

Fit & Use: Follow the measurement and fitting guidance for your selected item. Remove or readjust it if it causes discomfort, numbness, tingling, or skin irritation. A flexible sleeve should not be treated as an impact pad or rigid brace unless its product description expressly states that function. No accessory can eliminate the risk of sports-related injury.
05 / Intellectual Property

Brand and Website Content

Content displayed on the HORAVYN™ website may include:

  • Brand names and brand elements
  • Product descriptions
  • Website designs
  • Images
  • Text materials

This content belongs to HORAVYN™, its operator, or the relevant rights holders, or is used with appropriate authorization.

Except as permitted by applicable law, you may not copy, reproduce, modify, distribute, or use website content for commercial purposes without permission from the relevant rights holder.

06 / Customer Responsibilities

Before Using Our Services

When using our website, please provide accurate information where required and maintain responsible communication with our support team.

Before placing an order or using our services, please review the relevant store policies, including:

  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy

These policies provide additional information about delivery, return procedures, and how personal information is handled. You can find them through our website navigation and footer.

07 / Order Information

Checking Your Order Details

You are responsible for checking that the information submitted with your order is accurate, including your contact details, shipping address, and selected products.

Please check the selected size, color, style, package quantity, and intended use where applicable before completing your purchase.

Incorrect or incomplete information may affect order processing, delivery arrangements, or customer communication.

If you notice an error, please contact our support team as soon as possible. We will review your request and advise whether a correction can still be made.

08 / Shipping & Delivery

Delivery Information

Shipping services are provided according to our Shipping Policy.

Estimated Delivery Time: 3–7 business days after shipment

This estimate refers to delivery after dispatch. Order processing takes place before shipment. Actual delivery times may vary depending on the destination, carrier operations, and transportation conditions.

Please contact our support team with shipping questions or delivery concerns. For complete details, refer to our Shipping Policy.

09 / Returns & Refunds

After-Purchase Requests

Returns and refunds are handled according to our Return & Refund Policy.

Return Request Period: Within 30 calendar days after delivery
Refund Processing Time: 7–10 business days following receipt and review of an approved return

Please contact our support team before sending a product back and review the Return & Refund Policy for complete eligibility requirements and procedures.

These policies do not limit any mandatory consumer rights available under applicable law.

10 / Customer Support

Help With Products & Services

HORAVYN™ provides customer support for questions about products, sizing, fit, website services, shipping, returns, and related matters.

Email: service@horavyn.com

Phone: +86 189 2608 8947

Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

11 / Website Updates

Changes to Content & Terms

HORAVYN™ may update website content, product information, or these Terms and Conditions when necessary.

Updated terms will be published on this page and apply prospectively from publication, unless a different effective date is stated or applicable law requires otherwise.

Please review this page periodically for the latest information.

12 / Limitation of Use

Responsible Use & Customer Rights

Please use the HORAVYN™ website responsibly and follow applicable laws and regulations.

Nothing in these Terms and Conditions is intended to exclude or restrict customer rights or protections that cannot be excluded under applicable law.

13 / Questions About These Terms

Contact HORAVYN™

For questions about these Terms and Conditions, please contact our team at service@horavyn.com.

Our company and official contact details are listed in the Business Information section at the beginning of this page.

HORAVYN™ / STORE TERMS

Considered details.
Clear information.

HORAVYN™ · Terms and Conditions